A discount for disabled customers is available at the sales and information kiosk in front of the log flume. You will be asked to provide proof of disability to successfully receive a discounted ticket.
Acceptable forms of proof for Disability include:
- Disability Living Allowance (DLA)
- Personal Independence Payment (PIP- Identification required)
- Blue Badge (photo ID required)
- Signed letter from GP (photo ID required)
Less able guests are given every possible assistance by our staff. There is ample room for wheelchairs and easy access to eating facilities. Unfortunately, we do not have the facilities to hire out wheelchairs or pushchairs. We apologise for any inconvenience this may cause.
If you or someone in your group requires disabled access, please go to Gate B or C with your QR code and all members of the booking.
Accessible toilets can be found at the following locations:
- Pleasure Beach Inn
- Behind the Haunted Hotel ride
- At the entrance to the Log Flume ride
A radar key is needed for entry and can be borrowed with a £5 deposit from the Food Court (for the Haunted Hotel), from the Pleasure Beach Inn (for the Pleasure Beach Inn toilets) or from the Log Flume photo booth (for the Log Flume toilets).
Alternatively, a radar key can be borrowed with a £5 deposit from Gate A for the Pleasure Beach Inn toilets and for the Log Flume toilets.
Please note: There are no accessible toilet facilities available at the Gate B toilets.
These are not public toilets and to access them you will need to purchase a valid entry ticket.
BALPPA Statement on public safety for disabled people
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination.
We hope that you understand and accept the decisions made in the interest of your safety.